S-01
One contact person
No ticket-system ping-pong. You talk to the people who built your system.
We do not disappear after go-live.
AI systems are not projects you close — they are operating assets you maintain. Service comes first with us: we support what we build, and we stay accountable for as long as it runs. It keeps the AI-first company running.
BUILDING BLOCKS / 01
What ongoing support means with us
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Operations & monitoring
We monitor your AI systems in routine operations: availability, answer quality, cost, model drift. We see anomalies before your users feel them.
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Audit support
Internal audits, management reviews, certification and surveillance audits under ISO 42001: we keep your documentation current and sit at the table when the auditor arrives.
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Continuous improvement
Models, regulation and your processes change. We evaluate new technology in our own operations before recommending it to you — and roll it out in a controlled way.
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Training & enablement
New employees, new capabilities, new obligations: we keep the knowledge current across every stakeholder — so AI use does not hinge on individual heads and no sprawl creeps back in.
SERVICE / 02
What it feels like
We are a small firm with a big claim: the customer we have won, stays. You do not achieve that with contracts — you achieve it with service.
S-02
On site in Munich
When something jams, we sit at your table — not in another time zone.
S-03
Measurable
Quarterly review with KPIs: usage, savings, incidents, next steps.
A support model that fits
Response times, scope and rhythm are agreed together — from quarterly reviews to proactive full operations. What fits your company, we settle in an initial consultation.
NEXT STEP / 03
Already running AI — without support?
We also take over systems built by others — after an honest health check.
FAQ
Frequently asked questions
FAQ-17What happens after go-live?
That is when the most important part begins. AI systems need monitoring, care and further development — models age, regulation changes, your processes grow. Our support covers operations, audit support, further development and training, with one fixed contact person. Service comes first with us.
FAQ-15Do you only consult, or do you implement too?
Both — that is our core promise. We analyse, design, implement and support from one team. You do not get a slide deck with recommendations, you get running systems with documented processes. And we stay accountable for as long as they run.
FAQ-18Are you not too small for us?
A fair question — and our answer is built, not claimed: everything we deliver is documented, traceable and operable without us. Your team is trained, not made dependent. You stay capable of acting at all times — with us that is a design criterion, not a concession. And the flip side of size: with us, the certified AI officer who built your system talks to you — not the junior consultant the big firm sends after the contract is signed.
FAQ-14What does our IT need to bring to the table?
Less than many fear — and we clarify it upfront. We work in direct exchange with your IT from the start: we embed the solution cleanly into your permissions, data-protection and infrastructure landscape and surface constraints — compute, network, access rights — before they become a bottleneck. This holistic approach, from every stakeholder down to the infrastructure, is exactly what AI governance means in practice.