Support & Optimization
Long-term partnership: We maintain your AI solutions and continuously optimize them for even better results.
What to Expect:
- 24/7 monitoring of your AI systems
- Regular updates and security patches
- Performance optimization based on real usage
- Dedicated Munich-based contact person
- Monthly reports with key metrics
Long-Term Partnership
We don't disappear after implementation. As your local partner in Munich, we ensure your AI solutions run reliably long-term.
What Our Support Includes
Proactive Monitoring
We monitor your systems 24/7 and intervene before problems arise. Downtimes are detected and resolved before you notice them.
Continuous Optimization
AI learns — and so do we. We continuously analyze the performance of your solutions and optimize them based on real usage data.
Updates & Maintenance
New AI models, security updates, performance improvements — we keep your systems up to date without disrupting your daily operations.
Your Benefits
- •Fixed monthly costs: No surprises, transparent pricing
- •Fast response times: Issues resolved within hours, not days
- •Personal contact: Same contact person, who knows your systems
- •Proactive suggestions: We suggest improvements before you ask
Service Levels
| Feature | Standard | Premium |
|---|---|---|
| Response time | 4 hours | 1 hour |
| Monitoring | Business hours | 24/7 |
| On-site support | On request | Included |
| Model updates | Quarterly | Monthly |